The importance of observation and understanding before implementing changes. Key Points: A mentor taught Guy Reams the value of observing before making changes. This approach helps to avoid repeating past mistakes and building a deeper understanding of the organization. Effective leadership involves listening, understanding, and then taking action. Making changes too quickly can disrupt the organization and erode trust. Storytelling: Guy Reams shares a personal anecdote about a new leader who successfully implemented this approach. The contrast between the leader's initial inaction and subsequent impactful changes is highlighted. Key Takeaways: Take time to understand the current situation before making changes. Ask questions and seek input from others to gain insights. Build trust and credibility by demonstrating a thorough understanding of the organization. Implement changes thoughtfully and strategically. Call to Action: Reflect on your leadership style and decision-making process. Consider adopting a more observational approach before making changes. Encourage open communication and feedback within your team. Additional Notes: The episode emphasizes the importance of patience and understanding in leadership. The contrast between impulsive decision-making and thoughtful observation is highlighted. The value of building trust and credibility through careful consideration is emphasized.